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Frequently Asked Questions
Tchango is a platform for creating AI-driven chatbots. It utilizes the data you provide as a reference during interactions. You can directly upload data, import from our affiliated cloud storage services, input URLs for automated text extraction, or type in text manually. Deploy your chatbot on your own site or integrate it with Slack.
Our platform operates as a Software-as-a-Service (SaaS), meaning all data you upload is stored online, hosted on Amazon Web Services (AWS) in Oregon, USA.
Absolutely. Tchango leverages OpenAI's GPT-3.5 and GPT-4 models, which are proficient in over 95 languages thanks to their training on a diverse set of global data.
We accept most text document formats including .pdf, .docx, .txt, .md, .tex, .csv, .xlsx, and .xls. Data can also be sourced via URLs for text scraping (note: this is not updated automatically with website changes) or through direct text entries.
Our platform supports flexible LLM selection, currently featuring GPT-3.5-turbo and GPT-4. We plan to integrate additional models like Google Bard, Meta LlaMA, Anthropic Claude, and various open-source options as they evolve and become mature.
Yes, while you maintain complete control over the design, customization, and data of your chatbot, you can make the chatbot accessible for public use.
Customize your chatbot with different personas using our template-based prompt engineering tools.
Easily integrate your chatbot by embedding an iframe or adding a chat bubble on your site. Simply create a chatbot and select “Embed on website”.
Your data is strictly used to enhance your experience and improve our services. We do not sell your data.
We actively test our systems and are working towards ISO 27001 certification, adhering to the highest industry standards for data security.
We do not train or fine-tune LLMs with your data, and OpenAI confirms it does not use customer data submitted through API endpoints for model training or improvements. See OpenAI’s Data Usage Policy.
No downloads are necessary. As a SaaS, all functionalities are accessible online via our servers hosted on AWS in Oregon, USA.
For service optimization, our engineers might access your documents, strictly for debugging purposes under binding NDAs.
Data on our servers is not end-to-end encrypted, which allows us to perform operations and extract information necessary for our services. Claims of end-to-end encryption from similar service providers should be scrutinized as it generally contradicts the functionality of text analytics platforms.
Tchango empowers your business with cutting-edge chatbot technology designed for efficiency, scalability, and seamless integration.